Windows on the Wild - Terms and Conditions

Your Commitment To Us

When you and your Travel Agent wish to confirm a holiday booking you must sign a booking form and pay a deposit of £300.00 per person (or higher for some lodges).

At the time of asking for your holiday booking to be confirmed, you must sign a booking form accepting our Code of Conduct. You are also accepting that the terms of our Code of Conduct form the basis of any contract between Go Fishing Worldwide and yourself, which is subject to English law and the exclusive jurisdiction of the English Courts.

PAYING FOR YOUR HOLIDAY

After your booking is confirmed and a deposit received, an invoice will be sent to you detailing the total cost due. A further invoice will be sent to you approximately 11 weeks before departure, with full payment due not less than 8 weeks before departure.  If you do not pay in full 8 weeks before departure we reserve the right to cancel your booking, and cancellation charges will apply.  Please note that local taxes have been handled by Go Fishing Worldwide.

If you make a holiday booking within 8 weeks of your departure date then you must pay the full cost of the holiday at the booking stage.

Any monies paid by you to a Travel Agent before we confirm your holiday are held by the Travel Agent on our behalf.

MAKING CHANGES TO YOUR HOLIDAY BOOKING

If you want to change any part of your holiday arrangements after the confirmation invoice has been issued, this can be done (up to 61 days prior to your departure) for a charge of £25 per person, subject to availability and any extra costs incurred. If you want to make any changes within 61 days of your departure date then these will be treated as a cancellation of the original booking and cancellation charges will apply.

CANCELLING YOUR HOLIDAY

If you or anyone on your holiday booking decides to cancel the holiday we must be notified of the decision in writing. The cancellation will take effect from the day the written confirmation is received.

The following scale of charges will be payable depending on when the notification is received:

Prior to 61 days	deposit forfeited
60 - 42	30% of total holiday cost
41-28	60% of total holiday cost
27 - 1	90% of total holiday cost
Less than 24 Hours	100% of total holiday cost

At Goose Bay Outfitters Lodges (Alma and Peter Poor), deposits will only be refunded if they subsequently sell the cancelled space.  (Their policy).

WE STRONGLY RECOMMEND THAT YOU TAKE OUT FULL INSURANCE

This  includes cover,  under certain circumstances against loss of deposit or cancellation fees as shown in the policy.  Cover is effective from the date of our confirmation invoice and the premium is payable with the deposit at the time of booking.    In the event of cancellation, the premium is not refundable.

TRANSFER OF BOOKINGS

If you are unable to travel, in certain circumstances which we consider reasonable, we may allow you to transfer your booking to another party. However the arrangements must remain exactly the same, and will only be allowed if all suppliers, e.g. airlines, hotels, are prepared to accept the transfer. In cases where a transfer is allowed, an administration charge of £50 per person outside eight weeks of departure, and £100 per person inside eight weeks, will be made plus any charges that may be levied by suppliers.

IF YOU HAVE A COMPLAINT

If you have cause for complaint whilst on holiday, you must bring it to the attention of the lodge who will do their best to rectify the situation.  It is unreasonable to take no action whilst on holiday, but to write a letter of complaint upon return. However, should a problem remain unsolved, a complaint should be made in writing to Go Fishing Worldwide within 28 days of completion of holiday.

Our Commitment To You

PROVIDING YOUR HOLIDAY

Your contract is with Go Fishing Worldwide.  We will arrange to provide you with the various services which form part of the holiday you book with us. 

CHARGES

All prices quoted on our website or in our brochure are calculated on the following basis:

SCHEDULED AIRFARES as known on 1 September 2006.

FOREIGN CURRENCIES: Rates of exchange as published in the Financial Times as of 10 August 2006.  Contracts are based on United States Dollar $1.82 and Canadian Dollar $2.05

NO SURCHARGE GUARANTEE

When you make your booking you will be advised of any increase to the prices in the brochure which are known at the time, these prices will not be subject change providing you pay the full holiday price at the time of booking.

If you wish to take advantage of this guarantee, send a cheque for the total holiday price, together with the booking form and write the amount of the cheque in the appropriate box on the booking form. Book and pay for your holiday early and enjoy the peace of mind of knowing that there will be no extra charges, irrespective of what happens to the Found or the cost of fuel!

STANDARD GUARANTEE

The price of your holiday is subject to surcharges on the following items Government action, currency, aircraft fuel, over-flying charges, airport charges and increases in scheduled air fares. Even in this case, we will absorb on amount equivalent to 2% of the holiday price which excludes insurance premiums and any amendment charges. Only amounts in excess of this 2% will be surcharged but when a surcharge is payable there will be an administration charge of 50 pence together with on amount of cover agents' commission.

If this means paying more than 10% on the holiday price, you will be entitled to cancel with a full refund except for any premium paid to us for holiday insurance and amendment charges. Should you decide to cancel because of this, you must exercise your right to do so within 14 days from the issue date printed on the invoice, or subject to availability, you may transfer your booking to an alternative holiday without paying the amendment fee. We guarantee no surcharges for any reason with 60 days of the departure date. In return no refund will be made if the pound increases in value against foreign currency. The balance invoice will incorporate any air fare, currency or other surcharges which were not known at the date when you booked your holiday.

IF WE CHANGE YOU HOLIDAY BEFORE YOUR DEPARTURE

We hope and expect to be able to provide you with all the services we have confirmed to you at the time of booking. However, we plan arrangements a long time in advance of your holiday, and use the services of independent suppliers such as airlines, hotels etc, over whom we have no direct control. It is therefore the case, that on occasions changes do have to be made, and we reserve the right to make these.

Most of these changes are minor. However, if we consider them a MAJOR CHANGE we will endeavour to advise you or your Travel Agent before you depart. We consider a MAJOR CHANGE to be one where there has been a significant change of resort, a change of accommodation to that of a lower category and/or price, a change of flight time of more than 12 hours, and a change of departure airport, (except between London airports). In the case of your being advised of a MAJOR CHANGE before you depart we will provide you with 3 alternatives:

Accept the alternative offered, together with compensation that may apply on the scale shown below.  (Provided full payment has been received by us).

Purchase another available holiday from at the brochure price, again compensation on the scale shown below will also apply.   (Provided full payment has been received by us).

Cancel your holiday, in which case a full refund of all monies paid will be made, though no compensation will be payable.

Compensation per person:

More than 42 days	Nil
29-41 days	£10
15-28 days	£20
0-14 days	£30

IMPORTANT NOTE

We will not pay any compensation for changes which arise as a result of situations outside our control. For example technical or maintenance problems with transport, changes imposed by airlines, the alteration of the airline or aircraft type, war or threat of war, civil strife, industrial disputes, natural disaster, bad weather, terrorist activity.

We have included information on Airlines used and, as far as possible, the aircraft type. Where this information is not included it is because we do not have it at the time of publication.

IF WE CHANGE YOUR HOLIDAY ACCOMMODATION WHILST IN RESORT

We do not control the day to day management of your accommodation, and it is possible that we may be advised that the reserved accommodation is not available when you arrive at our resort. If this happens we will endeavour to provide accommodation of at least the same standard in the same area.  If only accommodation of a lower standard is available we will refund the difference of the brochure price between the accommodation booked and that available, and will pay £30 per person for any inconvenience.

IF WE CANCEL YOUR HOLIDAY

We reserve right to cancel your holiday for any reason.  However we will not cancel your holiday within 8 weeks of departure unless it is for a reason outside our control (see IMPORTANT NOTE).  If we have to cancel your holiday we will offer you:

An alternative holiday of comparable type, though if the alternative offered is at additional cost, the difference will be payable by you, and any 'No Surcharge Guarantee' on the original booking will not apply.

A full refund of all monies paid.

The above offers will not apply where the cancellation by us arises out of non-payment or late payment on any part of the cost of your holiday, or for alterations requested by you within 61 days of departure, when cancellation charges will apply.

OUR COMMITMENT TO YOU FOR YOUR HOLIDAY ARRANGEMENTS

Go Fishing Worldwide is fully bonded with the Civil Aviation Authority and has on ATOL Licence No.2966. All monies paid by yourself are therefore fully secured. We will accept liability for matters which arise as a direct result of our negligence and/or breach of our contractual duty to exercise care in making arrangements for you, including any acts or omissions by our employees or agents. Further we will accept liability for any negligent act or omission of our suppliers, who may operate elements of your holiday arrangements, including any claim involving death, personal injury or illness.

In respect of carriage by air, sea and rail and the provision of accommodation, our liability in all cases will be limited in accordance with the relevant international conventions.  It is important to note that travel with a particular carrier will be subject to the conditions of carriage of that carrier, some of which may limit liability.

Operational decisions may be taken by Air Carriers and airports resulting in delays, diversions or rescheduling. Go Fishing Worldwide has no control over such decisions and is therefore unable to accept responsibility for them. Go Fishing Worldwide or any person or company assisting or collaborating with it will not be liable for death, personal injury or illness unless resulting from the negligence of Go Fishing Worldwide or its servants in its contractual duty to exercise care in making arrangements for the client.

PASSPORTS/VACCINATIONS

A Full 10 Year British Passport is required.  For non-British passport holders and for British Passports endorsed in any way, requirements should be checked with the relevant embassy.  We recommend you ensure that you have 6 months validity (after return) on your passport. Visas are required for Russia and Egypt.

At the time of publication, vaccinations are not required to visit Canada, USA, Falklands, Bahamas, Argentina, New Zealand or Russia.  We recommend you contact your GP or one of the specialist vaccination centres to check this information, requirements for Africa and whether other inoculations are necessary.

BAGGAGE

Temporary or permanent loss of baggage is the responsibility of the passengers or the carrier unless the loss occurs through negligence of Go Fishing Worldwide.